Pick how much of it you want us to keep running.
Once your system is installed and handed off, choose a plan. We monitor your network, cameras, doors, and gates, patch them, and fix problems before you notice — billed monthly, no contract, and your documentation is yours either way.
Sized by how much is on your network — or how many tenants are in the building
Every plan includes monitoring, updates, and a written response expectation. The difference is how many devices we look after — access points, switches, cameras, doors, and gates — and how much hands-on work is built in each month.
Watch it & keep it patched
One building, one gateway, up to 12 UniFi devices of any kind. For owners who want to know before something breaks.
$99/ month
Billed monthly. No contract.
- Round-the-clock automated monitoring and outage alerts
- Monthly firmware and security updates
- Nightly configuration backups
- Remote support during business hours
- Quarterly health report
- Changes billed per request; on-site at your hourly rate
Use the link we send you after install
Run it for me
One building, up to 30 UniFi devices — network, cameras, doors, gates, and phones. For businesses that would rather not own it.
$259/ month
Billed monthly. No contract.
- Everything in Monitor
- Up to 5 routine changes a month — users, credentials, schedules, WiFi
- Door and gate access: credentials, schedules, lockdown, audit log
- Camera retention and NVR storage checks
- Priority remote support, usually the same business day
- One on-site visit per quarter included
- Network diagram kept current
Use the link we send you after install
Turnover handled for you
Apartments, condos, and rental buildings up to 15 units. Billed to the owner, requests from the property manager.
$469/ month
Up to 15 units, then $15 per unit. No contract.
- Everything in Manage
- Unlimited tenant move-in and move-out changes
- Door, gate, and amenity credentials per tenant
- Per-unit WiFi networks and password resets
- Monthly access audit so ex-tenants are really gone
- Lockout response, usually the same business day
- One named manager contact who can request changes
Use the link we send you after install
Several buildings, one bill
Up to 3 locations and 75 UniFi devices, with the links between them. For campus, franchise, and multi-building properties.
$569/ month
Billed monthly. No contract.
- Everything in Manage, at every site
- Up to 15 routine changes a month across all sites
- Site-to-site VPN and backhaul monitoring
- Priority scheduling for on-site visits
- Monthly on-site visit included
- Staff onboarding and offboarding across every door and gate
- Annual design review and growth plan
Use the link we send you after install
Paying by bank account (ACH)? Tell us when you subscribe and we'll take 3% off your monthly price.
More than 75 devices, more than three sites, or something unusual? Ask for a custom plan — same terms, priced for what you actually have.
Residential and gate plans are priced per device
A managed gate with intercom and plate camera starts at $49 a month, plus $8 per camera and $6 per WiFi access point on the property. A cellular gate with no home internet is $128 a month including the data line. Same monitoring, updates, and remote credential changes as the business plans, sized for a home.
Pick by your building, not by the feature list
Every plan has the same foundation: round-the-clock automated monitoring and alerts, monthly updates, nightly backups, and a written response expectation. The right one depends on what you've got and how much you want handled for you.
- One building, and you'll make your own changes
- Monitor — $99. Up to 12 devices. We watch it, update it, and call you before it breaks. Adding a user or changing a schedule is billed per request, and on-site time is hourly.
- One business, and you'd rather not touch it
- Manage — $259. Up to 30 devices including cameras, doors, and gates. Five routine changes a month, door and gate credentials handled, remote support usually the same business day, and a quarterly on-site visit.
- Apartments, condos, or rentals with tenants coming and going
- Multi-Tenant — $469. Up to 15 units, then $15 per unit. Unlimited move-in and move-out changes, per-unit WiFi, a monthly access audit, and one property-manager contact who makes the requests.
- More than one location under one owner
- Multi-Site — $569. Up to 3 locations and 75 devices. Everything in Manage at every site, the links between sites monitored, 15 changes a month, a monthly on-site visit, and an annual design review.
- A home, or a gate on its own
- Per device, from $49. Gate hub and intercom included in the base, plus $8 per camera and $6 per access point. Cellular gates with no home internet are $128 including the data line.
Still not sure? Tell us what's in the building and we'll recommend one — and if you outgrow it, moving up a tier is prorated, not a new contract.
See the full side-by-side comparison
| What differs | Monitor | Manage | Multi-Tenant | Multi-Site |
|---|---|---|---|---|
| Monthly price | $99 | $259 | $469 | $569 |
| Covers | 1 building 12 devices | 1 building 30 devices | 1 building 15 units | 3 locations 75 devices |
| Routine changes included | None — $25 each | 5 a month | Unlimited tenant changes | 15 a month |
| Door & gate credentials | Monitored only | Handled for you | Handled per tenant | Handled for you |
| Remote support | Business hours | Usually same business day | Usually same business day | Usually same business day |
| On-site visits included | None — hourly | Quarterly | Quarterly | Monthly |
| Extras | — | Camera storage checks, diagram kept current | Per-unit WiFi, monthly access audit | Site-to-site monitoring, annual design review |
Every plan also includes round-the-clock automated monitoring and alerts, monthly firmware and security updates, nightly configuration backups, and documentation that stays yours. Those aren't listed because they don't differ.
Past your plan's device count, before the next tier makes sense.
Each additional UniFi Access door, gate hub, or intercom.
Network devices past your plan's count.
Multi-Tenant buildings past 15 units.
Add a building to Manage or Multi-Site.
Past your monthly allowance. Bulk onboarding is quoted as a project.
Extensions, auto-attendant, and call-flow changes handled for you.
Users added and removed, password and two-step resets, licenses right-sized, security settings and email records kept current. Nonprofits $10. Minimum 5 users. Details
Remote response on evenings and weekends, not just business hours.
Hardware replacement, new cabling, and expansion projects are quoted separately, and the line between "covered" and "quoted" is written into your agreement before it starts. Plans cover the health and upkeep of the equipment; they are not alarm or central-station security monitoring, and we don't watch video or dispatch responders.
From handoff to covered in about two minutes
We don't sell a plan to a building we haven't seen. Subscribing comes after the install, when we both know exactly what is on the network.
Install & handoff
Your system goes in, your team gets trained, and you get the documentation. That happens with or without a plan.
We send your link
You get an email with the plan we recommended for your device count, and a link to subscribe. No account to create first.
Subscribe
Card or bank transfer (ACH) on a secure Stripe checkout page. Paying by bank account (ACH)? Tell us when you subscribe and we'll take 3% off your monthly price. Your first month is charged that day and monitoring starts immediately.
Manage it yourself
Update your card, download invoices, change plans, or cancel from the billing portal whenever you like.
Your billing portal
Invoices, payment method, plan changes, cancellation
Sign in with the email you subscribed with. Stripe emails you a one-time login link — there's no password to remember.
Need a hand with something on the network rather than the bill? Call (615) 439-5260 or email john@blackpearlllc.com — that's what the plan is for.
Before you subscribe
When does billing start?
After your system is installed and handed off. We send you a subscribe link once the handoff is done. Your first charge is the day you subscribe, and it renews on that date each month.
Can I cancel?
Yes, at any time, from the billing portal. There is no contract term. Your plan stays active through the end of the month you've paid for, and your documentation and credentials stay with you — same as they would if you'd never subscribed.
What is not included?
Replacement hardware, new cabling, and expansion projects are quoted separately. Your plan covers keeping what you have running. The line between the two is written into your agreement before it starts, so there's no argument about it later.
What if I add devices later?
Each plan covers a device count. If you grow past it we either move you up a tier, prorated, or add the per-device charge for a handful of extras — whichever costs you less. We tell you before anything changes on your bill.
What counts as a "routine change"?
One request we can do remotely in a few minutes: add or remove a user, issue or revoke a fob, PIN, or plate, change a door or gate schedule, add a WiFi network or guest password, open a port. A batch of related items sent together counts as one. Onboarding a whole new crew or rebuilding a VLAN plan is a project, and we'll quote it before we start. Most clients use one to three changes a month; the allowance exists so the ones with constant turnover don't set the price for everyone.
Do plans cover door access and gates?
Yes. UniFi Access doors, gate hubs, and intercoms count as devices on your plan like any other. On Monitor we watch them and keep them updated; on Manage and Multi-Site we also handle credentials, schedules, lockdowns, and entry-log lookups for you. Homes with a managed gate are priced per device instead — see above.
How does the Multi-Tenant plan handle tenants?
Requests come from the owner or property manager, not from tenants — one named contact, so nobody can talk their way into a neighbor's unit. Move-ins and move-outs are unlimited: we issue and revoke door, gate, and amenity credentials, set up or reset each unit's WiFi, and run a monthly audit so nobody who has left still has access. The plan is billed to the owner as a building expense; it isn't set up to bill tenants for internet.
How do I pay?
Card or ACH bank transfer through Stripe. Paying by bank account (ACH)? Tell us when you subscribe and we'll take 3% off your monthly price. You get an emailed receipt every month and can download invoices from the portal. We never see or store your card or account numbers.
Can I subscribe if Black Pearl didn't install my system?
Yes, after an audit. We document what's there and correct what we find first, so we both know what we're agreeing to support. Request a site survey to start.
Start with a free site survey
Plans come after the install. If you're still deciding on the system itself, we'll walk the building, design it, and give you one number — and you can choose a plan later, or not at all.
Black Pearl Automation LLC is an independent installer and integrator. UniFi, UISP, and Ubiquiti are trademarks of Ubiquiti Inc. We are not affiliated with or endorsed by Ubiquiti Inc. Payments are processed by Stripe.